Technical Support
If you are having problems viewing any of the videos on this website, then please refer to the help sections below to trouble-shoot any problems.
Top Support Issues
- I can't see any video at all ...
- I've got QuickTime, but I still can't see any video...
- I can hear the clips, but I can't see anything ...
- Do I need QuickTime Pro?
- Do I need to download iTunes as well?
- My operating system is older than Windows 2000, XP or Mac OS X, where can I download QuickTime?
1. I can't see any video at all.
This site uses QuickTime from Apple Computer to display video. Many computers already have QuickTime installed, but if you don't, then it's simple to install and, best of all, it's free! QuickTime is available for download from Apple's website and is available for both Windows PCs and Apple Macintosh computers. Click here to download it, then go back to the videos page to view the short films.
2. I've got QuickTime, but I still can't see any video.
In order to create as small a download as possible whilst retaining a high quality movie file we are using some of the latest features that QuickTime has to offer. You need to upgrade your version of QuickTime to the latest version in order to access these high-quality, low-bandwidth movies. Upgrading your version of QuickTime is still free though! You can download it here.
3. I can hear the clips, but I can't see anything.
This happens when you don't have the right codec (a small supporting file that QuickTime uses to interpret different types of movie files) installed. The later versions of QuickTime include all the possible codecs that we might use in our movies. It's worth upgrading, the newer codes offer higher quality than ever whilst keeping your download times to a minimum. Upgrading your version of QuickTime is still free though! You can download it here.
4. Do I need QuickTime Pro?
Short answer: No. None of the movies that we will offer here for download will require you to buy QuickTime Pro. Apple may plague you from time-to-time to buy this, but you can just dismiss these dialogs and continue.
5. Do I need to download iTunes as well?
Apple are trying to promote iTunes as well as QuickTime. There is no harm in downloading iTunes as well as QuickTime -- even if you never use iTunes. It is possible to find a QuickTime-only installer on Apple's website, you might just have to hunt around a bit to find it.
6. My operating system is older than Windows 2000, XP or Mac OS X, where can I download QuickTime?
For older operating systems Apple still offers older versions of QuickTime for download. These are found on a different site than the main download. You can find them here. Look for the Software Updates section on the right-hand side. Note that not all movies might play if you use an older version of QuickTime.
